Privacy Policy | Wasp and Bee Melbourne
How we handle your personal information, in line with the Privacy Act 1988 and the Australian Privacy Principles.
What we collect
When you book or call, we collect your name, phone number, suburb and the details of the job you describe. We also record the page you booked from and whether you used a phone or a computer, so we can improve the site.
Why we collect it
Only to contact you about your booking, give you a price, carry out the job and follow up on the guarantee or warranty. We do not sell or rent your details to anyone.
Advertising and analytics
This site uses Google Ads conversion tracking and Microsoft Clarity to understand which pages and ads lead to bookings. These tools can set cookies. You can block cookies in your browser settings at any time.
How we store it
Booking details are kept on secure servers in our website system and our email, and only the people who handle your job can see them.
Access and correction
You can ask to see, correct or delete the details we hold about you. Call us on 0478 012 301 and we will sort it out.
Complaints
If you are unhappy with how we handled your information, contact us first. If it is not resolved, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Wasps or bees at your place? We can usually be there today.
Answered 24 hours a day, 7 days a week across Melbourne. Your price on the phone before we book.